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Baggage that arrives late
Sometimes, you may arrive at your destination to find that your baggage is missing. In the vast majority of cases, the missing baggage is found and delivered within 24 hours. You can help us to locate your baggage by bearing the following points in mind.
Report the loss immediately
Report the loss to the (BSO) Baggage Service Office as soon as you arrive at your destination. In most airports, the BSO is located in the baggage claim area;
1. Keep the baggage voucher you received at check-in ready. The more precise the description of your case or bag that you can provide, the more successful the search is likely to be.
The baggage tracking office will provide you with a written loss report. You can use the reference number on this document to check the baggage tracking status at any time using the Baggage Tracer.
If you left the airport without reporting the problem and you do not have a baggage file reference number please call the Airlines at the earliest opportunity.